Submission Process:

• Submit your grievance using the form below

  • Include with your complaint:

    • the first and last name(s) of all parties involved

    • the date(s) on which the event(s) or behavior(s) occurred

    • a detailed account of the event(s) or behavior(s)

    • your name, phone number and address

    • Any relevant documentation of the event or forms of evidence — including but not limited to witness statement(s) if applicable.

      • failure to include any documentation or evidence within 30 days of your complaint will result in the dismissal of the grievance.

      • All documents submitted with a complaint or grievance will remain on file.

    • Any desired outcome (although we cannot guarantee a certain outcome, this can be helpful for us in assisting in finding a solution or resolution for all parties).

• The complaint must be received no later than 12 months after the alleged occurrence.

• The provider(s) under review must be named in the complaint.

Post-Submission Process:

We will review the complaint.

• The provider(s) membership status will automatically pause while we review the details of the grievance.

• If the complaint or grievance is found to violate our Member Agreement or Member Standards and Code of Ethics, the committee has the right to terminate the provider’s membership immediately. In this event we will notify all parties that filed a grievance as well as the provider in question.

• If the complaint or grievance is not found to be in violation of National Baby Co.’s Member Standards and Code of Ethics or in violation of our Member Agreement, it may be subsequently dismissed in which case all parties will be formally notified.

• If further review is required, the provider(s) named in the complaint will be given 30 days from the date of the notification to respond to all allegations. The provider(s) will also be asked to meet with the owners of National Baby Co. If the provider(s) fails to attend the meeting, his or her National Baby Co. membership may be revoked.

• We recommend that during the grievance process the provider(s) and the complainant not have contact with one another unless required by law.

• While we hope for a resolution and that all grievances can be settled as respectfully and quickly as possible, we are not mediators and cannot guarantee a resolution.

• Confidentiality: All parties involved in the grievance procedure, including the complainant, the provider in question, members of the Grievance Committee and any third parties agree to keep confidential for all time any and all verbal or written communications regarding any mediation, negotiations, conclusions and/or sanctions of the grievance or complaint filed with National Baby Co.